Disruption stage

Protect the journey first. Assess compensation second.

Confirm the operating carrier’s status, protect onward connections, request written reasons, retain receipts and keep every rebooking message.

Immediate actions

  1. Verify the change through the operating carrier and airport.
  2. Ask about rebooking, care and accommodation before buying alternatives.
  3. Notify hotels, transfers and insurers when timing changes.
  4. Save boarding passes, notices, receipts and the actual arrival time.
  5. After travel, check the rules that apply to the route and disruption cause.

Eligibility varies by jurisdiction and facts. Journvia provides an organisational checklist, not legal advice.