After a disrupted flight

Save the evidence first. Check the claim second.

A delay or cancellation can create several separate rights. Keep your records together, then let the named provider assess eligibility under the rules that apply to your journey.

Journvia recovery checklist

Keep these before they disappear

  • Booking confirmation, ticket and boarding pass
  • Flight number, scheduled time and actual arrival time
  • Airline emails, app notices and the stated disruption reason
  • Photos of airport boards and screenshots with timestamps
  • Receipts for reasonable meals, transport and accommodation
  • Written rerouting, refund or care offered by the airline

Keep originals. Upload documents only after reviewing the receiving provider’s privacy terms and service fees.

Partner option · MYFLYRIGHT

Check possible eligibility

MYFLYRIGHT assesses delayed, cancelled or otherwise disrupted flights on its own website. It decides eligibility, service availability, fees and claim handling.

Check on MYFLYRIGHT

The eligibility check may be free, but a successful claim service can deduct fees. Read the provider’s current terms before submitting.

Partner option · AirHelp

Compare another claim assessment

AirHelp independently assesses disrupted flights, eligibility, service availability, fees and claim handling on its website.

Check on AirHelp

Website and mobile web only; the current program does not reward in-app claims. Read current service fees and terms before submitting documents.

Partner option · Compensair

Compare a no-win, no-fee service

Compensair independently checks flight disruption claims and controls eligibility, document requirements, legal handling and outcomes.

Check on Compensair

Submitting an application is described as free, but the provider states it charges a 25–35% service fee if compensation is received. Website and mobile web only; in-app claims are not rewarded.

Know the boundary

Journvia is not a law firm and does not provide legal advice, decide passenger rights, submit the claim or receive your compensation. You can also contact the airline directly or obtain independent advice.

Affiliate disclosure: Journvia may earn a commission from an eligible claim started through these links. That relationship does not determine whether this checklist is shown.